Cancellation & Return Policy

Cancellations

 We start processing your order as soon as you submit it, so we are unable to cancel, edit, or add products to your order after you complete it. 

Returns & Exchanges

We do not offer returns. We only offer a refund or exchange if the item is broken. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Please do not send your purchase back unless you have been instructed to do so by our Customer Service Department.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Late Or Missing Refunds 

If you haven’t received a refund yet, please contact your credit card company or bank, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@cognisprings.com.