Shipping destinations:We ship locally . 48 states and Zone 9 which includes Puerto Rico, Guam, Hawaii, Alaska, Greenland, Virgin Islands, PO Boxes, APO/FPO/DPOShipping times:Local orders take 3-7 business days to be delivered to you.Orders received before 12pm eastern ship same business day.Shipping time might vary depending on location, shipment method and other factors.Standard,2 Day and Overnight are availableShipping cost:Orders over $45 will have free shipping.Orders under $45 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.

Help Center

Q: Orders placement

Process: Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within same business day. Our support team is always happy to guide you at any step! Contact info@cognisprings.comI'm missing a puzzle piece: If you are missing a puzzle piece and you suspect it's a manufacturing defect, please email info@cognisprings.com and include a picture of the puzzle along with the puzzle name and UPC.We only send replacement puzzles for lost pieces due to manufacturing defects. We cannot send replacement puzzles if you lost pieces while assembling the puzzle.Can I cancel or edit my order? We start processing your order as soon as you submit it, so we are unable to cancel, edit, or add products to your order after you complete it. You can read our cancellation and return policy here.I can't add a promotion code during checkout Some promotions are tied to your email address so make sure that you add the email address that you have connected to the promo code. Some of our codes can only be used once and/or have an expiration date.Can I change the shipping address? We start processing your order as soon as you submit it, so we are unable to cancel, edit, or add products to your order after you complete it.My product/s arrived damaged We only offer a refund or exchange if the item is broken. Please send us an email and we will assist you! info@cognisprings.com

Frequently Asked Questions

Shipping

Shipping destinations:

We ship locally . 48 states and Zone 9 which includes Puerto Rico, Guam, Hawaii, Alaska, Greenland, Virgin Islands, PO Boxes, APO/FPO/DPO

Shipping times:

Local orders take 3-7 business days to be delivered to you.
Orders received before 12pm eastern ship same business day.
Shipping time might vary depending on location, shipment method and other factors.
Standard,2 Day and Overnight are available

Shipping cost:

Orders over $45 will have free shipping.
Orders under $45 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.

Orders placement

Process:

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within same business day. Our support team is always happy to guide you at any step! Contact info@cognisprings.com

I'm missing a puzzle piece:

If you are missing a puzzle piece and you suspect it's a manufacturing defect, please email info@cognisprings.com and include a picture of the puzzle along with the puzzle name and UPC.

We only send replacement puzzles for lost pieces due to manufacturing defects. We cannot send replacement puzzles if you lost pieces while assembling the puzzle.

Can I cancel or edit my order?

We start processing your order as soon as you submit it, so we are unable to cancel, edit, or add products to your order after you complete it. You can read our cancellation and return policy here.

I can't add a promotion code during checkout

Some promotions are tied to your email address so make sure that you add the email address that you have connected to the promo code. Some of our codes can only be used once and/or have an expiration date.

Can I change the shipping address?

We start processing your order as soon as you submit it, so we are unable to cancel, edit, or add products to your order after you complete it.

My product/s arrived damaged

We only offer a refund or exchange if the item is broken. Please send us an email and we will assist you! info@cognisprings.com

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