Need Help?
Shipping destinations:
- We ship locally . 48 states and Zone 9 which includes Puerto Rico, Guam, Hawaii, Alaska, Greenland, Virgin Islands, PO Boxes, APO/FPO/DPO
Shipping times:
- Local orders take 3-7 business days to be delivered to you.
- Orders received before 12pm eastern ship same business day.
- Shipping time might vary depending on location, shipment method and other factors.
- Standard,2 Day and Overnight are available
Shipping cost:
- Orders over $40 will have free shipping.
- Orders under $40 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
Process:
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within same business day. Our support team is always happy to guide you at any step! Contact info@cognisprings.com
I'm missing a puzzle piece:
If you are missing a puzzle piece and you suspect it's a manufacturing defect, please email info@cognisprings.com and include a picture of the puzzle along with the puzzle name and UPC.
We only send replacement puzzles for lost pieces due to manufacturing defects. We cannot send replacement puzzles if you lost pieces while assembling the puzzle.
Can I cancel or edit my order?
We start processing your order as soon as you submit it, so we are unable to cancel, edit, or add products to your order after you complete it. You can read our cancellation and return policy here.
I can't add a promotion code during checkout
Some promotions are tied to your email address so make sure that you add the email address that you have connected to the promo code. Some of our codes can only be used once and/or have an expiration date.
Can I change the shipping address?
We start processing your order as soon as you submit it, so we are unable to cancel, edit, or add products to your order after you complete it.
My product/s arrived damaged
We only offer a refund or exchange if the item is broken. Please send us an email and we will assist you! info@cognisprings.com
Feel free to email us at info@cognisprings.com and we will get back to you as soon as possible!
Where are Cognisprings products manufactured?
Most of our products are manufactured in China unless otherwise stated on the product page.
How do I suggest art/artists/product idea?
Please e-mail a letter and pdf files to info@cognisprings.com. We will contact you.
Are your products safety certified?
All our products are CPC certified and ATSM. Click here for more info.
Having issue with website
If you encounter any issues while browsing our site or you have any suggestions on how we can improve, please send us an email at info@cognisprings.com .
Privacy
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Terms & Conditions
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