- We ship locally . 48 states and Zone 9 which includes Puerto Rico, Guam, Hawaii, Alaska, Greenland, Virgin Islands, PO Boxes, APO/FPO/DPO
- Local orders take 3-7 business days to be delivered to you.
- Shipping time might vary depending on location, shipment method and other factors.
- Standard,2 Day and Overnight are available
- Orders over $40 will have free shipping.
- Orders under $40 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within same business day. Our support team is always happy to guide you at any step! Contact firstname.lastname@example.org
I'm missing a puzzle piece:
If you are missing a puzzle piece and you suspect it's a manufacturing defect, please email email@example.com and include a picture of the puzzle along with the puzzle name and UPC.
We only send replacement puzzles for lost pieces due to manufacturing defects. We cannot send replacement puzzles if you lost pieces while assembling the puzzle.
Can I cancel or edit my order?
We start processing your order as soon as you submit it, so we are unable to cancel, edit, or add products to your order after you complete it. You can read our cancellation and return policy here.
I can't add a promotion code during checkout
Some promotions are tied to your email address so make sure that you add the email address that you have connected to the promo code. Some of our codes can only be used once and/or have an expiration date.
Can I change the shipping address?
We start processing your order as soon as you submit it, so we are unable to cancel, edit, or add products to your order after you complete it.
My product/s arrived damaged
We only offer a refund or exchange if the item is broken. Please send us an email and we will assist you! firstname.lastname@example.org
Where are Cognisprings products manufactured?
Most of our products are manufactured in China unless otherwise stated on the product page.
How do I suggest art/artists/product idea?
Are your products safety certified?
All our products are CPC certified and ATSM. Click here for more info.